Communication Settings
This page explains how Trendy Holiday Destinations may communicate with you for bookings, support, security, service information and marketing, and how communication preferences can be managed.
May be used for booking confirmations, support replies, invoices and campaign notices.
SMS
May be used for urgent booking information, short reminders and verification messages.
May be preferred for support, operational updates and guest communication.
Phone
May be used for urgent changes, operational verification or support.
Scope of Preferences
Communication preferences cover notices sent by email, SMS, WhatsApp, phone, web form and customer account. They help separate messages required to provide the service from optional marketing or campaign communication.
Communication Types
| Type | Purpose | Status | Example channel |
|---|---|---|---|
| Booking notices | Confirmation, cancellation, change, payment, invoice and travel service flow. | Service required | Email, SMS, WhatsApp, phone. |
| Security messages | Account security, payment security, suspicious activity or technical alerts. | May be required | Email, SMS, phone. |
| Support communication | Replying to you, following up your request and completing the resolution process. | Request-based | Email, form, WhatsApp, phone. |
| Campaigns and marketing | Offers, tour suggestions, special deals, surveys and satisfaction communication. | Preference/consent-based | Email, SMS, WhatsApp. |
Consent, Opt-Out and Updates
- Where preference or explicit consent is required for marketing communication, the request is presented clearly and separately from service terms.
- Refusing marketing consent does not prevent you from using core booking services.
- You may withdraw marketing permission later.
- Preference changes are applied within a reasonable processing period; some already scheduled messages may still reach you during that period.
Why Some Service Messages May Not Be Disabled
Booking confirmations, payment results, cancellation or date changes, urgent operational notices, security alerts and support replies may be necessary to provide the service you requested or to meet legal and operational obligations. These messages are handled separately from marketing permission.
Personal Data
When managing communication preferences, we may process name, surname, email address, phone number, booking information, preference records and communication history. These activities are handled with reference to TRNC Personal Data Protection Law No. 89/2007 and related transparency obligations. For details, please review the Privacy Policy.
Cookies and Device Preferences
Website notices, preference records and some analytics processes may be supported by cookies or similar technologies. For details, please review the Cookie Settings page.
Contact for Preference Changes
Address: Karaoğlanoğlu Cd. No:129, Alsancak/Girne
