Cancellation and Refund Policy
Clear information about booking cancellation, refund handling, right of withdrawal and consumer application channels for virtual POS payments under Northern Cyprus consumer rules.
Secure Payment
Payments are processed through the virtual POS channels offered at checkout.
Refund Method
Eligible refunds are returned to the original payment instrument.
Travel Services
Package tour and date-specific service rules may affect cancellation terms.
Legal Remedy
Consumers may apply to the TRNC Goods and Services Arbitration Committee.
Seller or Service Provider Information
Official seller/service provider details used for virtual POS and consumer information records.
Payment and Booking Confirmation
Payments for tours, hotels, transfers, events or similar travel services may be collected by credit card, debit card or other payment methods offered through the virtual POS system. A booking becomes final after successful payment and availability or supplier confirmation checks.
If payment is collected but the requested service cannot be confirmed, cannot be provided, or is cancelled by the organizer or service provider for a reason not caused by the consumer, the consumer is informed and the amount eligible for refund is returned in accordance with the applicable contract and TRNC consumer rules.
How to Submit a Cancellation Request
Cancellation requests should include the booking number, full name, contact details and cancellation reason.
- Email: info@sevenertravel.com
- Phone / WhatsApp: (+90) 533 830 0881
- Address for written notices: Karaoğlanoğlu Cd. No:129, Alsancak/Girne
Distance Contracts and Withdrawal
TRNC Consumer Protection Law No. 40/2003 defines distance contracts as contracts made by written, visual, telephone, electronic or other communication tools where delivery or performance occurs at the time of, or after, the contract. The same law applies the doorstep-sales rules to distance sales.
For doorstep sales, the consumer may accept or reject the goods within seven days from delivery without giving a reason or assuming a liability. For services, the period starts from the contract date. After a withdrawal notice reaches the seller, the seller must take back the goods within twenty days.
Package Tours and Travel Services
For package tours, the organizer or retailer must provide required travel, accommodation, health, visa/passport and contact information before the contract or before travel where applicable. Package tour contracts must include the minimum elements required by the relevant TRNC regulation and a copy of the contract must be provided to the consumer.
If the organizer or retailer significantly changes an essential contract term before departure, the consumer may either withdraw from the contract without penalty or accept the change. If the organizer or retailer cancels the package before the planned departure date for a reason not caused by the consumer, the consumer may accept an equivalent or higher quality substitute package where available, or receive back the amounts paid as soon as possible.
Refund Process and Partial Refunds
Where a refund right exists, refunds are made through a method compatible with the original payment instrument. Card refund posting time may vary by bank and card issuer.
Partial refunds or deductions may vary depending on the service type, supplier terms, booking date, time remaining before service start, promotion rules, third-party costs and whether the service has already been used or reserved specifically for the consumer.
Dispute Resolution
The consumer may first contact the seller or service provider. If no solution is reached, applications under TRNC consumer legislation may be made to the Goods and Services Arbitration Committee directly or through the District Office where the goods or services were purchased. Applications are made by a written petition and should include the parties' details and copies of supporting documents.
